1 Scope and Acceptance
2 Collection of personal data
Personal data is collected in various ways. For example, we may ask for your personal data when you contact our customer service department, file a warranty claim, participate in an online survey or when you visit us at a tradeshow.
Furthermore personal data may be collected electronically when you visit our website (see article 6 and further).
In accordance with EU legislation, we provide you with the opportunity to “opt-in” to receive emails from us at the time we ask you for information. In addition, whenever we contact you via email, we will also provide instructions on how to unsubscribe so that you will not receive any future emails or mail from us if you choose.
3 Purpose of collecting personal data
We may collect, store and use your personal data to:
- fulfill our obligations under any sale and purchase agreement or any other agreement between you and us
- provide customer care services, such as warranty services or facilitate your requests for information
- ask your opinion on our products and conduct surveys and improve our products
- provide you with information on new products or promotional offers
We will not sell or transfer personal data to third parties. We may share, make available or transmit your personal data to our global Watts Industries group companies for the purposes described above, who will only use your personal data for the purposes outlined herein, and they will be subject to the same data protection rules as set forth in this Policy. In addition, we may share personal data with third parties who assist us in providing products and services to you and service providers who provide services such as debt collection, marketing and advertising. They are always required to keep the disclosed personal data confidential and use it only for the purpose of disclosure.
We generally hold personal data until you inform us you no longer want your personal data being processed by us or until the expiry of any period required by applicable law. In addition, we shall not retain personal data longer than is necessary for the purposes for which it was collected.
5 Right to access, amend or delete your personal data
You have the right to access your personal data we have on file at any time. To obtain this information, please send us a request by letter or email.
We strive to keep your personal data accurate. You have the right to rectify or delete inaccuracies in your personal data. If your personal data changes after you have given it to us, you are required to inform us accordingly. You may also object to your personal data being processed. Please contact us if this is the case. For privacy protection reasons, we can ask you to provide some form of personal identification.
6 Website and Cookies statement
6.1 What are cookies?
Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. Cookies can do many useful jobs including letting you navigate between pages efficiently and remembering your preferences. We use the information collected using cookies for statistical analysis, to improve content and usage of the website and to ensure the effective operation of our website.
6.2 What cookies do we use and why do we use them?
6.3 How can you disable cookies?
If you want to disable cookies you can do this by changing your website browser settings to reject cookies. How to do this will depend on the browser you use. All modern browsers allow you to change your cookie settings and will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the ‘Help’ option in your browser for more details.
Cookie settings in Internet Explorer http://support.microsoft.com/kb/196955
Cookie settings in Firefox http://support.mozilla.org/en-US/kb/Cookies
Cookie settings in Chrome http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Cookie settings in Safari http://support.apple.com/kb/PH5042
How to disable Google analytics http://www.google.com/intl/en/privacypolicy.html
Alternatively, you may wish to visit www.allaboutcookies.org which contains comprehensive information about cookies and on how to change settings on a wide variety of browsers.
6.4 What happens if cookies are disabled?
If you disable cookies some or all of the features of our website may not function properly or at all.
6.5 Web beacons
Some of our websites and email updates may contain electronic images called web beacons. These allow us to count visitors who have viewed our pages. In promotional email messages/newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content. They are not used to access personally identifiable information without your consent.
6.6 Links to other websites
Our sites may contain links to other sites not affiliated with us for your convenience. When you access those links, you will leave our website. We do not control such websites. These sites have their own policies and practices with respect to online privacy, and we cannot be held responsible for the privacy practices or the content of these unaffiliated sites. For avoidance of doubt, the personal data you choose to give to unrelated third-party websites are not covered by this Policy.
We may display advertisements from third parties. Such an advertiser may ask you for personal data as well. We cannot be held responsible for the privacy practices of the advertisers on our websites. However, we encourage our partners and advertisers to adopt privacy policies that respect the local legal requirements.
6.7 Information that is automatically logged
When you enter our website, we automatically log your internet protocol (“IP”) address to monitor problems with our server and to administer our website.
For any questions or queries please contact:
Watts Europe Industries B.V.
Tel: + 31 (0) 313 673 720
Fax:: + 31 (0) 313 654 192